International Journal of Health Care Quality Assurance: Volume 22 Issue 7
Addressing the issues of management and quality
Table of contents
Investigating complaints to improve practice and develop policy
Julianne Parry, Udul HewageThis paper aims to make use of patient complaints as a valuable source of information to enable improvements to the quality of health service delivery.
Are consumer surveys valuable as a service improvement tool in health services?: A critical appraisal
Anjali Patwardhan, Prakash PatwardhanIn the recent climate of consumerism and consumer focused care, health and social care needs to be more responsive than ever before. Consumer needs and preferences can be elicited…
GP and staff evaluation of the maturity matrix as a tool to assess and improve organisational development in primary care
Louise Loegstrup, Adrian Edwards, Frans Boch Waldorff, Volkert Dirk Siersma, Martin Sandberg Buch, Tina ErikssonThis paper aims to evaluate the maturity matrix (MM) (a facilitated formative self‐assessment tool for organisational development in primary care) on satisfaction, differences…
Reduction in length of hospitalisation for microbial keratitis patients: A prospective study
Lim Wei Kheong Jimmy, Timothy Barkham, Chen Qian Ming, Lynda Lim, Jia Lin, Goh Lay Hong, Heng Wee JinProlonged hospital stay in the course of management of microbial keratitis patients has been a burden to the resources of a multi‐disciplinary tertiary hospital. The paper aims to…
High quality diabetes care: testing the effectiveness of strategies of regional implementation teams
Anat Drach‐Zahavy, Efrat Shadmi, Anat Freund, Margalit GoldfrachtThe purpose of this article is to identify and test the effectiveness of work strategies employed by regional implementation teams to attain high quality care for diabetes…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar