International Journal of Retail & Distribution Management: Volume 21 Issue 2

SUPERMARKET SHOPPING LISTS: THEIR EFFECT ON CONSUMER EXPENDITURE

Art Thomas, Ron Garland

The presence of a written shopping list on a major grocery buyingtrip to the supermarket is tangible evidence of out‐of‐store planning bythe shopper. This pre‐planning may…

RETAILING SERVICES: A CASE STUDY OF THE CHANGING SERVICE EXPERIENCE IN BETTING SHOPS

Peter Jones

Provides a case study of the changing service experience in theUK′s betting shops. Outlines the basic elements in the serviceexperience and examines the changes in both the…

DEALING WITH COMPLAINTS: A SURVEY OF UK GROCERY SUPPLIERS

V‐W. Mitchell, C. Critchlow

Intense competition, tougher food legislation, increasing customerexpectations, large numbers of new products and recent food scares haveall contributed to highlight the…

Around the World in a Shopping Basket

If you have a sweet tooth, do not go to the USA. Sugar there costs 82p per kilo. Better go to India, where it is only 17p or Australia at 35p, or stay at home in the UK and…

MAPPING OUT RETAIL DIRECTION

Martin Clarke

As retail margins narrow, the quest for maximum returns from eachoutlet increases. Increasingly, the board rooms of internationalretailers are opening to geographers for help in…

EMPOWERMENT IN RETAILING

John L. Thompson

Considers aspects of change in large retail organizations. Debatesthe apparent dilemma posed, on the one hand, by the opportunities forusing information technology to improve…

IS RETAILING WHAT THE DICTIONARIES SAY IT IS?

Gary Davies

Dictionary definitions of “retail” and“retailing” emphasize the activity of selling in smallquantities. Challenges such a concept of retailing as a description ofboth the…