Measuring Business Excellence: Volume 10 Issue 3

Performance measurement systems: successes, failures and future – a review

Bhagyashree Paranjape, Margaret Rossiter, Victor Pantano

The purpose of this paper is to evaluate Balanced Scorecard by listing claims made by its authors and counterclaims made by other scholars/authors; to justify further research for…

Implementing the Balanced Scorecard at a college of business

Chris Papenhausen, Walter Einstein

The purpose of this paper is to show how the Balanced Scorecard approach, a performance management system, could be implemented at a college of business.

Performance management at EDF Energy: ambition into action

Mark Bromley, Robin Cuthbertson, Veronica Martinez, Mike Kennerley

Survey research suggests that 85 per cent of companies world‐wide have performance management systems. Of that number, many adopt such systems with the ultimate objective of…

An introduction to the Enterprise Risk Scorecard

Joseph Calandro, Scott Lane

The purpose of this paper is to introduce the concept of an Enterprise Risk Scorecard.

Assurance of performance

Andrew Chambers

The purpose of this paper is to explore the development of the practice and understanding of audit assurance.

Brand excellence: measuring the impact of advertising and brand personality on buying decisions

Rajagopal

The identity of brand, from the perspective of consumers, is the foundation of a good brand‐building program. Effective brand management encompassing brand personality is of…

A teddy bears’ picnic or the lion’s ring? Do non-executive directors add value?

Events

Insights on the Balanced Scorecard

Mike Bourne