Table of contents
NOT SO FAST
Much corporate and government strategy is a reaction to the widely accepted wisdom that a new economy, grounded in an ever‐quickening pace of change, is emerging world‐wide. But…
Yates taps into its tills
As the buoyancy goes out of the UK hospitality market one of its oldest names is capturing the data from every customer transaction to drive a management information system that…
KEEPING THE DATA WAREHOUSE OFF THE ROCKS
Jon FarleyOrganizations are investing heavily in ‘data warehouse’ systems to capitalize on the information generated by day‐to‐day contact with customers. But many risk steering their…
The SIX SIGMA focus on TOTAL CUSTOMER SATISFACTION
Jane ErwinDeveloped by Motorola in the 1980s Six Sigma is a target‐based continuous improvement now and into the next century. Companies around the world are embracing concept that, by…
GE'S QUALITY VEHICLE
Three years ago the board of General Electric (GE), one of the world's biggest corporations, made the unilateral decision to implement Six Sigma across its businesses with the aim…
a PRACTICAL DIAGNOSIS OF BUSINESS EXCELLENCE
Jacob Eskildsen, Jens DahlgaardIn conducting full‐scale implementation of a total quality management programme an organization's success will depend on how well it can answer two basic questions: ‘where are we…
BUILDING A CASE FOR EXCELLENCE
The case for adopting business excellence practices is easier to state than to substantiate. But research including analysis of European Quality Award winners' submissions makes a…
The ant and the consumer
Paul OrmerodIn the English county of Cornwall the annual invading army of tourists which are its biggest source of income are referred to unkindly as ‘emmets’, an ancient word for ‘ants’. Yet…
TO BUY OR NOT TO BUY
Maria Concetta Di MaioThe rationale that a deeper understanding of the psychological motivation for a consumer's purchasing decisions will lead to more effective marketing campaigns has been put to the…
A FRESH IMPETUS FOR internal audits
Urs FreiToo often an organization's internal audit process falls down due to a tired routine that fails to bring weak points to light. Audits linked to business objectives rather than…
THE PEOPLE'S VIEW OF INVESTORS
Over the past four years employees have become more appreciative of the UK's Investors in People standard and are directly benefiting from organizations being accredited to it…
QUALITY COST AND COMPANY VALUATIONS
Alexander JanssenCorporate financiers looking to increase the success rate of merger and acquisition transactions should consider conducting a quality cost analysis.
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma