International Journal of Productivity and Performance Management: Volume 53 Issue 1
Table of contents
ISO 9001: 2000 implementation – the North American experience
Nadia Bhuiyan, Nadeem AlamPresents the findings of an empirical study conducted on Canadian firms on the latest version of the ISO9000 standard, ISO9001:2000, which takes a process‐based approach to…
Action research to explore perceptions of risk in project management
David Parker, Alison MobeyUses research in a major UK company on the introduction of an electronic document management system to explore perceptions of, and attitudes to, risk. Phenomenological methods…
A real‐time workflow tracking system for a manufacturing environment
N.S. Ong, W.C. FooIntroduces the concepts relating to workflow tracking systems designed to improve the performance and productivity of a production line by reducing non‐value added costs and…
Customer centric business processing
Mike BoltonThe last decade has seen the emergence of customer relationship management (CRM) as a technique to underpin organisational performance improvement in improving customer retention…
Performance improvement: Towards a method for finding and prioritising potential performance improvement areas in manufacturing operations
Thomas GrünbergMany methodologies and techniques for improving operational performance have been developed over the years – these provide structured ways of improving company performance, but…
ISSN:
1741-0401Renamed from:
Work StudyOnline date, start – end:
2004Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Luisa Huatuco
- Dr Nicky Shaw