International Journal of Productivity and Performance Management: Volume 53 Issue 7
Table of contents
A framework for designing strategy content controls
Raman MuralidharanStrategic control has recently been recognized to serve two purposes – to ensure that strategy is implemented as planned and to shape strategy content during implementation. While…
Developing balanced scorecards in local authorities: a comparison of experience
Mik Wisniewski, Snjólfur ÓlafssonPublic sector organisations, such as local authorities, are increasingly under pressure not only to improve their performance but also to be able to demonstrate such improvement…
Third‐generation balanced scorecard: evolution of an effective strategic control tool
Gavin Lawrie, Ian CobboldThe balanced scorecard is a performance management framework that became popular during the early 1990s. This paper describes changes to the definition of the framework that have…
Designing a strategic management system using the third‐generation balanced scorecard: A case study
Ian Cobbold, Gavin Lawrie, Khalil IssaThis paper describes a project to design and implement a strategic performance management system within Zamil Air Conditioners (ZAC). In 2001 ZAC had developed its first ever…
Effective quality management through third‐generation balanced scorecard
Henrik V. Andersen, Gavin Lawrie, Nenad SavičQuality initiatives in the West have produced limited long‐term success compared with equivalent initiatives in Japan. Some claim that this is due to the absence of explicit links…
ISSN:
1741-0401Renamed from:
Work StudyOnline date, start – end:
2004Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Luisa Huatuco
- Dr Nicky Shaw