International Journal of Productivity and Performance Management: Volume 59 Issue 8
Table of contents
Prototype KPIs for rural infrastructure development: The practice of sub‐district local governments
Suchanya Posayanant, Chotchai ChareonngamIt is difficult to manage and measure the effectiveness of infrastructure development efforts of the sub‐district local governments called Tambon Administrative Organizations…
An investigation on PMS attributes in service organisations in Malaysia
Amizawati Mohd Amir, Nik Nazli Nik Ahmad, Muslim Har Sani MohamadThe purpose of this paper is to make a contribution to the performance measurement system (PMS) literature by concentrating on the service context. Providing a Malaysian…
Lean six sigma in a call centre: a case study
Alessandro Laureani, Jiju Antony, Alex DouglasThis paper, a case study, aims to illustrate the application of lean six sigma in a call centre of a service industry corporation.
A new standardization model for physician staffing at hospitals
Irad Ben‐Gal, Michael Wangenheim, Avraham ShtubThe purpose of this paper is to develop a model for physician staffing requirements that could be generally applied to any hospital department, taking into account factors such as…
Understanding management control systems in call centers
Renu DesaiThe present paper attempts to integrate three streams of alternative approaches to provide a contingency‐based framework to understand the management control systems (MCS) that…
International differences in job satisfaction: The effects of public service motivation, rewards and work relations
Jonathan H. Westover, Jeannette TaylorThe main purpose of this paper is to explore cross‐national differences in job satisfactions and its determinants over time (1989‐2005), which, in turn, impact long‐term worker…
ISSN:
1741-0401Renamed from:
Work StudyOnline date, start – end:
2004Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Luisa Huatuco
- Dr Nicky Shaw