Table of contents
Developing female leaders: helping women reach the top
Catherine SandlerThe purpose of this article is to explore the reasons behind the extremely small proportion of women at the top of UK business. It argues that companies must change their approach…
Engaging with stakeholders is critical when leading change
Patrick MayfieldThe purpose of this paper is to illustrate what would happen if we were to ignore relationships when leading change. Many believe that project management, change management, and…
Context, framing, and influence
B. Kim BarnesThe purpose of this paper is to help readers consider the value of identifying the values, beliefs, and vested interests of someone they wish to influence and to frame their idea…
Customer relationship management and service quality, a survey within the banking sector
Changiz Valmohammadi, Mohammad BeladpasIn the centre of marketing activities today is the service quality. For the banks to be successful in the intensively competitive environment, they are bound to attach importance…
Diversity and inclusion by design: best practices from six global companies
Marjorie Derven– The purpose of this paper is to share best practices for diversity and inclusion from six global companies and to make the business case for its importance.
Developments and leanings of crowdsourcing industry: implications of China and India
Indika Perera, Pramuk A. PereraSince crowdsourcing can be taken as a new field, the purpose of this paper is to suggest an idea/movement to motivate pro or anti-ideas/movements from scholars and experts to…
Using performance templates for manager and employee learning – in-action
Paul Lyons, Randall P. BanduraThis article demonstrates how the performance improvement process, performance templates, may be used for both manager and employee learning. The paper explains the concept…
ISSN:
0019-7858Online date, start – end:
1969Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Siham Lekchiri
- Dr Adriano Solidoro