Table of contents
HR in all its glory
Joan MarquesThis article presents the diverse responsibilities of the HR department in organizations that strive for leadership within their sector.
British Airways: the case for a human makeover: New approach would leave the airline less prone to disruptions and PR blunders
Jonathan LedwidgeThis article advances the view that British Airways could be less prone to disruptions and public‐relations blunders if it adopted the human‐asset approach.
Colleagues turn counsellors in BBC's pioneering program: CareerLink Plus supports employees threatened with redundancy
Rob NathanThis article describes how, when the BBC announced a round of 2,000 redundancies in late 2004, it decided to train a large number of its own employees – both within the HR…
Aeon's promotion of women improves performance: Japanese retailer bucks trend and increases number of female store managers
The purpose of this article is to illustrate how the promotion of female employees can improve both opportunities for women and organizational performance in the Japanese…
SAP makes strategic shift after assessing its people processes: Global software corporation uses measurement tool on its HR spending returns
This article outlines a framework that enables company leaders to make assessments of the pay‐off from human‐capital investments.
Fujitsu Services develops the reputation for great customer satisfaction: Program puts employees in tune with brand values
This article describes the Fujitsu Services “reputation program”, developed to change the behavior of employees so they genuinely live Fujitsu Services' brand values.
Training transforms culture and boosts growth at B Braun Medical: Sales team moves to a more “consultative” approach
Shows that the UK subsidiary of health‐care company B Braun Medical Ltd has increased sales in one of its divisions by more than a third after launching new products and…
2Touch Acxiom connects training with business success: Partnership approach brings a wide range of benefits
This article describes the partnership between 2Touch Acxiom, a UK outsourced contact center, and City of Sunderland College's Directorate of Business Solutions, to develop and…
Learning culture spreads light at Luminary: Training framework is “golden thread” of enduring quality and consistency
This article describes the systemic learning culture achieved at UK information‐technology services company Luminary Solutions, where teaching and learning are integrated into…
Post‐merger processes cause problems for Nordea's HR team: Financial‐services firm struggles to give a strategic role to human resources
This article explores the roles played by HR in post‐merger change processes. Helps to uncover the inherent problems in managing HR issues in the post‐merger organization and…
Telecommunication giant Telenor champions collaboration: Norwegian company shares knowledge to meet business challenges
This article examines an organizational‐change initiative to improve collaboration, innovation and value creation at a global telecommunication firm.
Elevating the role of HR directors: The need to re‐evaluate how human‐resource specialists prove the value of training
Wendy BrooksThis article outlines the important role that HR directors can play in proving the value of training within organizations.
Interview with Richard Lepsinger
Interview by Rachel BrownThis paper aims to provide an interview with Richard Lepsinger on flexible leadership.
ISSN:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King