Table of contents
How to avoid the pitfalls of employee‐satisfaction surveys
David LustyThis article shows how to get the most from employee‐satisfaction surveys.
The vision thing at the BBC: Director‐General looks to the periphery for the “next big thing”
Suggests how organizations can develop the ability to detect, interpret and act on important but weak signals of fresh threats and new opportunities that emerge on the periphery…
Menzies distribution takes the first steps to becoming a “future proof” organization: Vital roles of individual coaching and 360‐degree feedback
Renee MackayThis article describes individual coaching and a program of 360‐degree feedback used with Menzies Distribution's senior‐management team, including the managing director and full…
Hewlett‐Packard Consulting and Integration shows that one size does not fit all: Japan's learning communities foster face‐to‐face communications
Explains and analyzes community‐based corporate knowledge sharing and organizational learning, the actual use of communities in Hewlett‐Packard Consulting and Integration, and…
Siemens speaks several languages – despite what the management says: Multinational corporation remains a multilingual organization
Explores the use of common corporate language in multinational corporations, which are usually multilingual and characterized by high language diversity.
Travel center journeys to better performance: Training transforms employees' attitudes and approach
Describes an award‐winning training program for call‐center and counter employees at the Nottingham City Transport travel center, UK.
Software solves problem of global succession planning at Friesland Foods: System supports careers and development of international high‐flyers
Describes how new software is enabling a Netherlands‐based multinational food producer to support the careers and development of its international high‐flyers.
Has Esprit missed the Hilton moment?: Hotel front‐line and strategic managers face HR challenge
Explores strategic and first‐line managers' perspectives on their role in human‐resource management and human‐resource development.
Corporate social responsibility: the risks and opportunities for HR: Integrating human and social values into the strategic and operational fabric
Jonathan LedwidgeAdvances the view that corporate social responsibility (CSR) has brought risks and opportunities for HR managers, and that managing the risks and exploiting the opportunities will…
Winning the battle to keep your brightest and best: Salary surveys provide like‐for‐like information on who earns what
Examines the role of salary surveys in helping organizations to retain their top talent.
Tourism careers take off thanks to BAA (Glasgow): Scottish Ambassadors program gives students wings
Provides insight into the three‐year Scottish Ambassadors project, involving BAA (Glasgow) and Glasgow Caledonian University (GCU).
Qatar Steel Company improves safety for staff: Quality‐control circles also save costs
Explores how quality‐control circles (QCCs) enhance work safety in a manufacturing firm in a developing‐country environment of the Middle East.
Interview with Emmanuel Gobillot
Sarah PowellThis paper provides an interview with Emmanuel Gobillot.
ISSN:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King