Benchmarking for Quality Management & Technology: Volume 1 Issue 1
Table of contents
A Perspective on Benchmarking: Gregory H. Watson in conversation with the Editor
An interview with the Editor in which Gregory Watson was asked to givehis perspective on some of the issues on benchmarking. Addresses thebasics of benchmarking.
Benchmarking: The Best Tool for Measuring Competitiveness
Mohamed ZairiArgues that benchmarking is much more fundamental to strategic thinkingthan other tools relied upon thus far by senior managers in theirdecision‐making processes. Argues that for…
Beyond the House of Quality: Dynamic QFD
Cindy Adiano, Aleda V. RothDescribes a dynamic approach to quality function deployment (QFD) thattranslates customer wants and needs into relevant product and processparameters. Using feedback loops, this…
Total Quality: Teamsmanship over Leadership
Richard J. SchonbergerTotal quality management sharply modifies management itself. As teamsand teamwork take root, leadership idolatry fades in importance.Teamsmanship requires breaking vertical and…
The Relationship between Quality Management Practices, Infrastructure and Fast Product Innovation
Barbara B. FlynnAs the size of the global competitive arena increases, manufacturershave been striving to find new means for achieving and sustaining acompetitive advantage. Fast product…
Total Quality Design: An Approach for Customer Satisfaction in Critical Advanced Technologies
Vistasp M. Karbhari, James S. Burns, Dick J. WilkinsComposites are prime examples of technology moving faster than theunderlying science. Faced with increasing global competitiveness, theissues of high cost, product robustness and…