Table of contents
Develop your people, grow your business
Josie SalkeyIn recent years, the role of learning and development professionals has shifted. As organizations come round to the fact that people are a critical source of competitive…
Developing talent: The magic bullets
Mike LombardoNew experiences and the agility to learn from them are the keys to succeeding in the war for talent, says Mike Lombardo
Creating a people portal
All large organizations accumulate masses of data ‐ and AstraZeneca’s UK Marketing Company (UKMC) is one of a number of companies aiming to turn its people data into meaningful…
Build an effective mentoring program
Good mentors do more than pass on their wisdom. They help people see the roads they can follow to reach their goals. They do this in a way that enables people to take more control…
Luisa Delgado,Procter & Gamble
Luisa DelgadoProcter & Gamble (P&G) has come along way since it began as a small,family‐operated soap and candle company in 1837. It now employs almost 98,000 people who provide products and…
Choosing measurement methods
More than 40 percent of organizations don’t see human capital measurement as a priority for their business and a fifth of large firms never expect to report on it within their…
Exceeding customer expectations at Novotel
René AngoujardRené Angoujard, general manager of Novotel London West, describes how the hotel’s commitment to customer service excellence has underpinned its shift from high‐volume tourism to…
Improving the recruitment odds at William Hill
Louise FlavelBookmakers William Hill receives around 40,000 job applications per year. Find out how an automated interviewing system has ensured they get high‐quality candidates as well as…
Raising spirits through recognition at Glenmorangie
Ian DrysdaleIn 2003, whisky producer Glenmorangie found its incentive scheme wasn’t having the desired effect on employee motivation. Ian Drysdale, HR director, reveals how it involved…
The three dimensions of engagement
The three dimensions of engagement ‐ CLOs challenged to provide business impact ‐ Shared visions and values build a culture of success ‐ A global survey into employeeengagement by…
Building employee engagement at Sensis
George ElseySensis’ people strategy was developed and introduced to support both a new brand and its customer and growth strategies. Here, George Elsey explains how the company engaged…
Avaya’s journey to global HR shared service: Moving from localized HR services to a global shared service model
Michael DonellyIn 2002, Avaya realized the need to move to a global, rather than local, approach to providing its HR services. Here, Michael Donnelly explains how, in partnership with Convergys…
Examining approaches to HR evaluation: The strengths and weaknesses of popular measurement methods
Gary N. McLeanHR evaluation is often not conducted simply because of its inherent difficulties. But without measurement, HR will struggle to shake off its administrative image. This article…
The evolution of leadership development: Challenges and best practices based on a study of European organizations
Inger Buus, Scott SaslowThere’s no doubt that leadership development is rising up the corporate agenda. But, as this study shows, more learning and development professionals need to seize the opportunity…
Nurturing talent for success at Mahindra BT: Creating a learning organization
Anuradha Deb, Andy RanaweeraMany companies claim to focus their resources on the development of their people, but few can match the learning culture at Indian IT company, Mahindra BT. Its focus on education…
ISSN:
1475-4398Online date, start – end:
2004Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Javier Bajer
- Nicholas King