Journal of Services Marketing
Issue(s) available: 235 – From Volume: 1 Issue: 1, to Volume: 38 Issue: 10
Volume 38
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Issue 3 2024
Volume 37
Volume 36
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Issue 8 2022
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Issue 7 2022 Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being
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Issue 6 2022
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Issue 5 2022
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Issue 3 2022
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Issue 2 2022
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Issue 1 2022 Mirror, mirror on the wall! Examining the bright and dark side of face and body beautification/modification services
Volume 35
Volume 34
Volume 33
Volume 32
Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 21
Volume 20
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Commentary: developing a deeper understanding of resilience in service contexts
Valerie GoodThis paper aims to comment on resilience research within the context of frontline employees in sales and services marketing.
The role of organizational resilience in SME service innovation and value cocreation
Evelyn Lopez, Jose A. Flecha-Ortiz, Maria Santos-Corrada, Virgin DonesThe COVID-19 pandemic has significantly affected service small- and medium-sized enterprises (SMEs), increasing the importance of understanding how these businesses can become…
Viewpoint: the evolving landscape of peer review
Emmanuel MogajiThe purpose of this viewpoint is to spotlight the role of reviewers within the collaborative triad of academic publishing. It argues that the significance of reviewers is often…
Exploring the fear of missing out (FOMO) and customer bonds in service relationships
L. Jean Harrison-Walker, James A. MeadMost research has investigated the fear of missing out (FOMO) in the context of online activities, often associated with negative personal outcomes such as fatigue and stress…
Reconfiguration and transformation for resilience: building service organizations towards sustainability
Arjun J Nair, Sridhar Manohar, Amit MittalAmidst unpredictable and turbulent periods, such as the COVID-19 pandemic, service organization’s responses are required to be innovative, adaptable and resilient. The purpose of…
Mediating roles of frontline employees in transformative service processes
Ane Bast, Marit Engen, Maria RøhnebækThis paper aims to explore the role of frontline employees (FLEs) as mediators in transformative service processes within services targeting vulnerable users.
How do physical and social servicescapes shape the effects of positive affective displays on customer purchase outcomes?
Pei-Chi ChenThis study aims to use emotions-as-social information theory to investigate how physical (customer perceived store atmosphere) and social servicescapes (customer information…
Service robot acceptance in museums: an empirical study using the service robot acceptance model (sRAM)
Amy Wong, Jimmy WongThis study aims to apply the service robot acceptance model (sRAM) to examine how attitude toward human–robot interaction (HRI) and engagement influence consumer acceptance of…
The influence of seamless shopping experience on customers’ word of mouth on social media
Jingwen Li, Yaping ChangDespite the increasing relevance of seamless shopping experience in an omnichannel context, research on how seamless shopping experience affects customers’ word of mouth on social…
Men’s transformative health service use: rethinking customer experience of vulnerability
Jacquie McGraw, Rebekah Russell-Bennett, Katherine M. WhitePreventative health services are keen to identify how to engage men and increase their participation, thus improving health, well-being and life expectancy over time. Prior…
Improving donation service design: expanding choice to increase perceived justice and satisfaction
Nea North, Cornelia (Connie) PechmannCircumstances such as pandemics can cause individuals to fall into a state of need, so they turn to donation services for assistance. However, donation services can be designed…
ISSN:
0887-6045Online date, start – end:
1987Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Rebekah Russell-Bennett
- Dr. Mark Rosenbaum